Thank you

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Thank You

Thank you we have received your repair request!

Please wait until you have received a response/estimate from us before sending in your repair.

We will respond within one business day. Estimates are required before any device can be shipped in for repair.

While you wait for your estimate, you can start getting ready to ship in your device by:

1.) Pack up just what we need for the repair-

What to send?

– For any iPhone service including data recovery send the complete phone as is.  We will disassemble/reassemble for you as part of the service.   You can also send the board only if you’d prefer.  If you want full assembly, send us all your hardware.  We will fill in missing screws/shields as we can. We have our own complete test housings if you choose to send board only.

– For iPad mini 1 or mini 2 retina board repair—send the board or board in the back housing–you don’t have to take out the board.   Do not send third party iPad mini screens, we will not be able to install these for you.  Do not send us fully assembled iPad minis if you are buying board repair service.  We will charge a $20 disassembly fee.  We will not reassemble minis. We are not responsible for any missing/damaged screens/accessories.   If you choose to send extra LCDs, boxes, screens, chargers, cases—you will probably not get them back, or they may arrive damaged!

– For iPad 2, 3, 4, Air board repair—send the board only, or board in frame.  We have our own diagnostic test screens/housings.  If you send us an intact device, We will charge a $20 disassembly fee. We will not reassemble iPads.?

Exception: If you are buying an add on iPad screen replacement, then you may send us the intact iPad with all hardware/screens as is.  We will assemble as part of our comprehensive screen replacement service which includes our own original quality iPad digitizer.

– For Android phone board repair—send us the whole device, loosely assembled.
– For “odd device” microsoldering–send us what we need based on your quote for the repair.
– For MacBook repair—send us the whole MacBook so we can be sure everything works in its native housing with its native hard drive.  Assembly/disassembly is included for MacBook service.

Shipping notes:  USPS offers the most affordable rates–most phones and iPad minis will fit in the USPS priority flat rate box.

2.) Address your package to this address:

KhemTech Repair
1406 Clements bridge
road #1 Deptford NJ 08096
 
3.) Decide if you need expedited service.  If you want to expedite, mark the OUTSIDE of your package “RUSH”

  • $20 for straightforward repairs (Connectors, Backlights,) for same day service (business days only–not always available).
  • $100 RUSH for data recovery

4.) Once you receive your estimate-

Mail us your device, with the printed signed estimate and then…

  • We will match your device to your work request and create a ticket for your repair.  Once your device is entered in the system, you will receive automatic updates to your repair by the email you provided on the online form.
  • When the repair is tested, working and is complete, you will receive an email with a link to provide payment.  Our credit card servicer is Paypal, you can pay via credit card through Paypal using the link in your invoice email. Once payment is complete, the device will be shipped back to you, we will default to the shipping address on your paper info sheet, and a tracking number will be provided.?
  •  If your device is NO FIX, then you will receive an invoice for return shipping (if you want the device returned).  No charge if you choose to donate your dead board to the donor board pile to help the next guy. If you would like the no fix device sent back fully reassembled there will be a $20 reassembly fee.  Return shipping is $10 for domestic, International shipping varies.

We look forward to doing business with you.